Terms of Service
Terms of Service
Last updated: 6 October 2026
Welcome to milnemode.net. These Terms of Service set out the terms that apply when you access or use our website and purchase products from MILNE MODE LTD.
By using our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before making a purchase.
1. About MILNE MODE LTD
This website is operated by:
MILNE MODE LTD
Company number: 17496938
87 Weymouth Drive
Houghton-le-Spring
United Kingdom
DH4 7TQ
Email: payment@milnemode.net
Telephone: +44 7737 262027
Website: milnemode.net
MILNE MODE LTD is a UK-based online fashion business specialising in women’s clothing.
2. Use of Our Website
You may use our website for lawful purposes and for genuine personal shopping and browsing.
You must not:
Use the website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to our website or systems;
Interfere with the security or normal operation of the website;
Submit false, misleading or inaccurate information;
Use automated systems to interfere with website functionality;
Copy, reproduce or commercially exploit website content without appropriate permission.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website or systems.
3. Products and Product Information
We offer women’s clothing and related fashion products through our online store.
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate and helpful.
However, colours may appear differently depending on your device, monitor or screen settings, and minor differences may occur between product photographs and the actual product.
Product availability may change without notice.
Where a product is unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, including a refund where applicable.
4. Product Prices
The price displayed for a product is the price applicable at the time of purchase, unless an obvious pricing or technical error has occurred.
Any applicable delivery charges will be shown before the customer completes payment.
We reserve the right to correct genuine pricing or information errors.
If an obvious pricing error affects an order, we may contact the customer before fulfilment. Where an order has been cancelled because of such an error and payment has already been taken, the relevant amount will be refunded.
5. Placing an Order
To place an order, select the products you wish to purchase and complete the checkout process.
Before payment is submitted, you will have an opportunity to review your order, delivery information and applicable charges.
After successful payment, we will send an order confirmation to the email address provided during checkout.
Receipt of an order confirmation does not prevent us from cancelling an order where there is a legitimate reason, such as product unavailability, an obvious pricing error, payment verification issues or suspected fraudulent activity.
Where payment has already been taken and we are unable to fulfil the order, the applicable amount will be refunded.
6. Payment
Payment must be successfully authorised before an order can be processed.
Available payment methods will be displayed during checkout.
Payments may be processed by third-party payment service providers. Payment information is handled in accordance with the applicable payment provider’s security and privacy procedures.
MILNE MODE LTD does not ask customers to send complete payment card details by email.
7. Order Information
You are responsible for ensuring that the information provided during checkout is accurate and complete, including your name, email address, billing information and delivery address.
If you identify an error after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, although changes may not be possible once an order has entered processing or has been dispatched.
8. Delivery
We aim to process and dispatch orders within the timeframe stated on our website.
Delivery options, applicable charges and estimated delivery periods will be displayed during checkout or provided through our Shipping Policy.
Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control.
For full information, please see our Shipping Policy.
9. Returns, Exchanges and Refunds
Customers may have statutory cancellation and consumer rights under applicable UK law.
Our Returns & Exchanges Policy and Refund Policy explain the procedures for requesting a return, exchange or refund.
Nothing in these Terms of Service is intended to remove, restrict or replace any statutory consumer right that cannot legally be excluded.
10. Faulty or Incorrect Products
If you receive a product that is faulty, damaged or materially different from what you ordered, please contact us as soon as reasonably possible.
We may request relevant information or photographs to help us assess the issue.
Where a statutory remedy applies, we will provide the appropriate remedy in accordance with applicable UK consumer protection legislation.
11. Promotions and Discounts
From time to time, we may offer promotional prices, discount codes or other offers.
Unless otherwise stated:
Promotional offers are subject to availability;
Only valid promotional codes may be used;
Promotional offers cannot be combined where this is expressly stated;
We may withdraw or amend an offer where reasonably necessary.
Promotional offers will not affect any statutory consumer rights.
12. Intellectual Property
Unless otherwise stated, all content appearing on milnemode.net, including text, graphics, photographs, logos, designs, layouts and other materials, is owned by or licensed to MILNE MODE LTD.
You may access and use the website for personal and lawful purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without our prior written permission, except where permitted by applicable law.
13. Third-Party Services and Links
Our website may use or link to third-party services, including payment, delivery, analytics or technology providers.
Third-party services operate according to their own terms and policies. MILNE MODE LTD is not responsible for the content, availability or privacy practices of third-party websites that are outside our control.
14. Website Availability
We aim to keep milnemode.net available and operating reliably, but we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.
Temporary interruptions may occur because of maintenance, technical issues, security measures, service provider failures or circumstances outside our reasonable control.
15. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
16. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural events, transportation disruption, carrier delays, technical failures, strikes, government action or other unforeseen circumstances.
Where such an event affects an order or service, we will take reasonable steps to minimise the impact and keep affected customers informed where appropriate.
17. Privacy
Personal information provided through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about the personal data we collect, how we use it and your applicable privacy rights.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will be published on this page together with the applicable update date.
Changes will not affect rights that have already arisen under an existing purchase.
19. Governing Law
These Terms of Service are governed by the laws applicable in the United Kingdom.
If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the laws applicable to your circumstances.
Nothing in these Terms prevents you from relying on mandatory rights or protections that cannot legally be excluded.
20. Contact Us
If you have any questions about these Terms of Service, an order or our website, please contact us:
MILNE MODE LTD
87 Weymouth Drive
Houghton-le-Spring
United Kingdom
DH4 7TQ
Email: payment@milnemode.net
Telephone: +44 7737 262027
Please include your order number where applicable so that we can assist you efficiently.
Last updated: 6 October 2026