At MILNE MODE LTD, we aim to make the delivery process clear, reliable and straightforward. This Shipping Policy explains how orders placed through milnemode.net are processed, dispatched and delivered.
1. Order Processing
Orders are processed after payment has been successfully authorised.
We aim to prepare orders for dispatch within [insert actual processing time] business days.
Orders placed on weekends or UK public holidays will normally be processed on the next business day.
During periods of high demand, promotional events or public holidays, processing may take longer than usual. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
2. Delivery Options
Available delivery options and applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery times may vary depending on the destination, delivery service selected and circumstances affecting the carrier.
Estimated delivery time: [insert actual delivery estimate]
Delivery estimates are provided for guidance and are not guaranteed where delays are caused by circumstances outside our reasonable control.
3. Delivery Charges
Any applicable delivery charge will be clearly displayed before payment is completed.
The total amount payable, including any applicable delivery costs, will be shown at checkout before you place your order.
4. Order Confirmation
After successfully placing an order, you will receive an order confirmation using the email address provided during checkout.
The confirmation will normally include your order details, products purchased, delivery information and the amount paid.
Please contact us if you believe any information in your order confirmation is incorrect.
5. Tracking
Where tracking is available for the selected delivery service, tracking information may be provided after your order has been dispatched.
Tracking updates are provided by the relevant delivery carrier and may not appear immediately after dispatch.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch where possible. Once an order has been dispatched, we may not be able to change the delivery address.
7. Failed or Missed Delivery
If a delivery cannot be completed because nobody is available to receive the package, the carrier may leave delivery instructions, attempt delivery again or take the package to an appropriate collection location, depending on the carrier’s procedures.
If an order is returned to us because delivery could not be completed, please contact us so that we can discuss the available options.
Additional delivery charges may apply where a new delivery is requested, subject to the circumstances and applicable law.
8. Delayed Deliveries
We work with delivery providers to ensure orders are delivered as efficiently as reasonably possible.
However, delivery may occasionally be delayed because of circumstances outside our reasonable control, including severe weather, transportation disruption, carrier delays, public holidays, customs procedures or other unforeseen events.
If your order has not arrived within the expected delivery period, please contact us with your order number and delivery details so that we can investigate.
9. Damaged Packages
If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible.
Where appropriate, we may ask for photographs of the packaging and the affected item to help us investigate the issue with the delivery provider.
If an item is faulty or damaged, your statutory consumer rights remain unaffected.
10. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue. We will investigate the order and provide an appropriate resolution.
11. International Delivery
Where international delivery is offered, available destinations, delivery options and applicable charges will be shown at checkout.
Customers receiving orders outside the United Kingdom may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country, where such charges apply.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
12. Delivery and Returns
Delivery arrangements do not affect your statutory cancellation or consumer rights.
For information about returning an order, please see our Returns & Exchanges Policy and Refund Policy.
13. Contact Us
If you have any questions about shipping or the delivery of your order, please contact:
Please include your order number whenever possible so that we can assist you efficiently.
14. Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations or applicable legal requirements.
The latest version will be published on this page with its applicable update date.
