At MILNE MODE LTD, we want you to be happy with your purchase. If something is not right, please contact us and we will help you with the appropriate return or exchange process.
This policy applies to purchases made through milnemode.net and is subject to your statutory rights under applicable UK consumer law.
1. Returns
For most online purchases, customers have a statutory right to cancel within 14 days of receiving their goods, without providing a reason, subject to applicable legal exceptions.
If you would like to return an item, please contact us as soon as possible at:
Please provide your order number and the reason for your return where applicable.
2. Condition of Returned Items
When returning clothing, please take reasonable care to ensure that the item is returned in a condition suitable for resale.
Customers may try on clothing to the extent reasonably necessary to establish its nature, characteristics and fit, similar to what would normally be permitted in a shop.
Where an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.
We recommend returning items with their original packaging, labels and any accessories where reasonably possible.
3. Exchanges
If you would like to exchange an item for another size, colour or alternative product, please contact us before returning the item.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
Where an exchange cannot be processed directly, we may ask you to return the original item and place a new order for the replacement item.
Your statutory cancellation and consumer rights are not affected by our exchange procedure.
4. Faulty or Damaged Items
If an item arrives damaged, faulty or does not match the product you ordered, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the issue
Photographs of the item where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer protection legislation.
5. Incorrect Items
If you receive an item that is different from the item shown on your order confirmation, please contact us before returning it.
We will review the order and arrange an appropriate solution.
6. Return Delivery
Where a customer is exercising a statutory cancellation right, the customer may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.
Where an item is faulty, damaged or incorrectly supplied, we will assess the circumstances and provide the appropriate remedy in accordance with applicable law.
7. Refunds After Return
Once a valid return has been received and processed, any refund due will normally be made to the original payment method.
Refund processing times may vary depending on the payment method, bank or payment service provider.
Please retain your return postage receipt or tracking information until your return has been completed.
8. Items Subject to Legal Exceptions
Certain goods may be excluded from statutory cancellation rights where a specific legal exception applies.
Where an exception applies to a particular product, the applicable information will be provided before or at the time of purchase.
Nothing in this policy limits any statutory consumer right that cannot legally be excluded.
9. How to Contact Us
For all return and exchange enquiries, please contact:
