At MILNE MODE LTD, we want our customers to shop with confidence. If you are not satisfied with your purchase, please contact us and we will assist you with the applicable return or refund process.
This Refund Policy applies to purchases made through milnemode.net and should be read together with our Terms & Conditions and Returns & Refunds Policy.
1. Your Right to Cancel
For most online purchases, consumers have a statutory right to cancel their order within 14 days of receiving the goods, without having to provide a reason, subject to applicable legal exceptions.
If you wish to exercise your cancellation right, please contact us within the applicable cancellation period.
Please provide your order number and clearly state that you wish to cancel your purchase.
2. Returning Your Order
After notifying us of your cancellation, the goods should normally be returned without undue delay and within the period required by applicable UK consumer law.
Items should be returned in an appropriate condition. Customers may handle clothing to the extent reasonably necessary to establish its nature, characteristics and fit.
If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may be entitled to make a deduction from the refund where permitted by law.
Customers should retain proof of postage or other evidence of return until the refund has been completed.
3. Refunds
Once a cancellation is validly exercised, we will process any refund due in accordance with applicable UK consumer law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with the customer.
Where applicable, we may wait until the returned goods have been received or until the customer provides appropriate evidence that the goods have been returned, whichever occurs first, subject to applicable law.
4. Original Delivery Costs
Where a customer exercises a statutory cancellation right, we will refund the applicable standard delivery charge where required by law.
Any additional amount paid because the customer selected a more expensive delivery option than the least expensive standard delivery option may not be refundable where permitted by law.
5. Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or is not the item ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the problem
Photographs of the item where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer protection legislation.
Nothing in this policy affects your statutory rights regarding faulty, misdescribed or incorrectly supplied goods.
6. Items That Cannot Be Returned
Certain products may be subject to legal exceptions to the statutory cancellation right. Where an exception applies, this will be clearly communicated before or at the time of purchase.
Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded.
7. Refund Processing Time
Once a refund has been approved, the refund will be submitted to the original payment method.
The time required for the funds to appear in your account may vary depending on your bank, card issuer or payment service provider.
If you believe a refund is overdue, please contact us with your order number so that we can investigate the status of the payment.
8. Sale and Promotional Items
Items purchased during a sale or promotional period remain subject to the same applicable statutory consumer rights as other purchases.
Any additional promotional return conditions will be clearly stated at the time of purchase and will not affect statutory rights.
9. Order Cancellation Before Dispatch
If you contact us before your order has been dispatched and request cancellation, we will make reasonable efforts to stop the order from being processed.
If the order has already been dispatched, the normal cancellation and return procedure may apply.
10. Contact Us
For questions about refunds, returns or cancellations, please contact:
