Privacy Policy
Privacy Policy
Last updated: 6 October 2026
At MILNE MODE LTD, we respect your privacy and are committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit milnemode.net, place an order with us, contact our customer service team or otherwise interact with our business.
MILNE MODE LTD is responsible for the personal information we process in connection with our website and online retail activities.
1. Who We Are
MILNE MODE LTD
Company number: 17496938
Registered office:
87 Weymouth Drive
Houghton-le-Spring
United Kingdom
DH4 7TQ
Email: payment@milnemode.net
Telephone: +44 7737 262027
Website: milnemode.net
For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide to Us
This may include:
Full name
Email address
Telephone number
Billing address
Delivery address
Order details
Products purchased
Return, refund or exchange information
Messages and information provided when contacting customer support
Information provided when submitting an enquiry or other request
Transaction Information
When you place an order, we collect information necessary to manage the transaction, such as the products purchased, order value, transaction status and payment-related information.
Payment card details may be processed directly by our payment service provider. We do not ask customers to send complete card numbers, security codes or passwords to us by email.
Technical Information
When you access our website, certain technical information may be collected automatically, depending on the technologies used on our website. This may include:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Approximate usage information
Date and time of website access
Referring website or page
The information actually collected depends on the website technologies and services currently in use.
3. How We Use Your Information
We may use personal information for the following purposes:
Processing Orders
To process purchases, confirm orders, arrange delivery, manage returns and refunds, and provide customer support.
Customer Service
To respond to enquiries, resolve issues and communicate with customers about orders or services.
Payments
To facilitate and verify transactions, process refunds and help prevent fraudulent or unauthorised transactions.
Website Operation
To maintain, secure and operate our website and ensure that its essential functions work properly.
Business Administration
To maintain appropriate business, financial and transaction records and to manage our relationship with customers and service providers.
Fraud Prevention and Security
To detect, investigate and prevent fraudulent transactions, abuse, security incidents and other activities that may harm our customers or business.
Legal and Regulatory Compliance
To comply with applicable legal, accounting, tax, regulatory and law-enforcement requirements.
Website Improvement
Where permitted by law and depending on the technologies we use, we may analyse website usage and customer interactions to improve our website, products and services.
4. Lawful Bases for Processing
Where applicable under UK data protection law, we process personal information on one or more of the following lawful bases:
Contract: where processing is necessary to fulfil an order or take steps at your request before entering into a contract;
Legal obligation: where processing is necessary for us to comply with a legal or regulatory requirement;
Legitimate interests: where processing is necessary for legitimate business purposes and those interests are not overridden by your rights;
Consent: where we have requested and obtained your consent for a particular processing activity.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. Payment Processing
Payments made through our website may be processed by third-party payment service providers.
These providers may receive information necessary to process and authenticate transactions, prevent fraud and comply with applicable financial and regulatory requirements.
Payment service providers operate under their own privacy policies and terms.
MILNE MODE LTD does not request customers to provide full payment card information through email, social media or other unsecured communication channels.
6. Sharing Personal Information
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or provide services to you.
These may include:
Payment processing providers
Delivery and logistics providers
Website hosting and technical service providers
Customer service or communication providers
Analytics providers, where used
Professional advisers
Legal, regulatory or law-enforcement authorities where required
We only provide information that is reasonably necessary for the relevant purpose.
We do not sell customers’ personal information as a business activity.
7. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable UK data protection law to ensure that the information receives an appropriate level of protection.
Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
8. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
The type of information;
The purpose for which it was collected;
Whether there is an ongoing customer relationship;
Legal, accounting or tax requirements;
The need to establish, exercise or defend legal claims;
Fraud prevention and security requirements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember shopping preferences, maintain security and, where applicable, understand how visitors use our website.
Where non-essential cookies require consent under applicable law, we will provide appropriate information and obtain consent before using them.
For more information, please see our Cookie Policy.
11. Marketing Communications
We may send marketing communications only where permitted by applicable law and, where required, with your consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, delivery updates, refund information or other messages necessary to fulfil an order.
12. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights including:
The right to request access to your personal information;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of personal information in certain circumstances;
The right to request restriction of processing in certain circumstances;
The right to object to certain processing;
The right to data portability where applicable;
The right to withdraw consent where processing is based on consent;
Rights relating to automated decision-making and profiling where applicable.
These rights are subject to certain legal conditions and exceptions.
To exercise a privacy right, please contact:
We may need to verify your identity before completing certain requests to protect your personal information from unauthorised access.
13. Your Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about contacting the ICO is available through its official website.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Those websites operate independently from MILNE MODE LTD and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the relevant privacy policy before providing personal information to any external website.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable legal requirements.
When we make changes, we will update the Last updated date shown at the top of this page.
We encourage customers to review this page periodically to understand how their information is handled.
17. Contact Us
If you have any questions about this Privacy Policy or how MILNE MODE LTD handles personal information, please contact us:
MILNE MODE LTD
87 Weymouth Drive
Houghton-le-Spring
United Kingdom
DH4 7TQ
Email: payment@milnemode.net
Telephone: +44 7737 262027
We aim to handle privacy enquiries promptly and appropriately.
Last updated: 6 October 2026